Refund & Cancellation Policy
For data exports and monthly plans sold by RBS Home Buyers
1. What this covers
This policy covers the two things we sell, both described on our pricing page: one-off Dallas County CSV exports, and monthly export plans. Both are digital products. Nothing is shipped. All prices and charges are in US dollars.
2. Delivery of exports
After your payment succeeds, we build your CSV file and show it on your order page. You download it from your account. The download link is valid for one hour; open your order page again to get a new link. If the file fails to build, you can retry from the order page without being charged a second time.
3. Refunds for exports
Because an export is a digital file delivered immediately, completed exports are not refundable. We will refund an export in full if we charged you and could not deliver a usable file, if you were charged more than once for the same export, or if you were charged an amount different from the price shown at checkout. To ask, email us within 30 days of the charge and include the order number from your order page.
4. Monthly plans and cancellation
Monthly plans renew automatically at the end of each billing period until you cancel. You can cancel at any time from Plans & Billing in your account (Manage subscription). Cancelling stops future renewals. Your plan and its row allowance stay active until the end of your current billing period (your renewal date). There is no contract and no cancellation fee.
We do not refund or prorate the current billing period when you cancel, and unused rows do not roll over. If you were charged for a renewal after you cancelled, or charged twice for the same billing period, email us within 30 days and we will refund that charge.
5. Changing plans
Changing tier takes effect immediately and is prorated: you are charged or credited for the rest of the current billing period, and your renewal date does not move.
6. How refunds are paid
Approved refunds go back to the original card through Stripe. Your bank typically posts them within 5 to 10 business days.
7. Contact
Email contact@rbshome.com or call (972) 666-1239. You can also use our contact page.